1. User Access and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Use the website only for lawful purposes and in a manner that does not infringe on the rights of others.

2. Product and Service Description

We strive to provide accurate descriptions and images of our products. However, slight variations in color or texture may occur due to screen settings. If you have any questions about a product, please contact us before purchasing.

Our products are available for purchase in most regions, excluding certain remote areas and parts of Asia. Please check our shipping policy for more details.

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

Once your order is placed, you will receive an order confirmation email. Please review the details carefully and contact us immediately if there are any discrepancies.

Orders are processed within 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 business days, while free shipping via EMS takes 15-25 business days. Shipping fees and delivery times are outlined in our shipping policy.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 15 days of receipt, provided the item is unworn, unused, and in its original condition with all tags attached.

Certain items, such as Accessories and Denim, are final sale due to hygiene reasons and cannot be returned or exchanged unless defective. Please refer to our returns policy for detailed instructions on how to initiate a return or exchange.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of LUCY Clothing Shop and is protected by international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

6. Limitation of Liability

LUCY Clothing Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

We are not responsible for any delays or issues caused by third-party services, such as shipping carriers or payment processors.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be resolved in the courts of Hayward, California.

8. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at [email protected]. Our customer service team is here to assist you!