Shipping & Returns

Shipping Information

At LUCY Clothing Shop, we strive to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

We ship globally, excluding certain remote areas and parts of Asia. Please ensure your shipping address is accurate to avoid delays.

Returns & Exchanges Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free returns and exchanges process. Please review our policy below:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

  • Be unworn, unused, and in its original condition with all tags attached.
  • Be returned within 15 days of receiving your order.
  • Be accompanied by the original receipt or proof of purchase.

Note: Due to hygiene reasons, certain items such as Accessories and Denim are final sale and cannot be returned or exchanged unless they are defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the template provided below to ensure all necessary information is included.
  2. Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories. Include the RAN clearly visible on the outside of the package.
  4. Ship Your Item: Send the package to the following address using a trackable shipping method:
    LUCY Clothing Shop
    26334 Adrian Avenue
    Hayward, US 94545

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear LUCY Clothing Shop Team,

I would like to request a [return/exchange] for the following item(s):
- Item Name: [Product Name]
- Order Number: [Your Order Number]
- Reason for Return/Exchange: [Please specify]

Please provide me with a Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Refund Processing Time: Approved refunds will be processed within 5-7 business days.
  • Refund Method: The refund will be credited back to your original method of payment (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping costs are non-refundable. If you choose to return an item for reasons other than a defect or error on our part, you will be responsible for the return shipping costs.

Exchanges

If you need to exchange an item for a different size or color, please indicate this in your return request. We will process the exchange once the returned item is received and inspected. Please note that exchanges are subject to availability.

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at [email protected]. Our customer service team is here to assist you!

Thank you for shopping with LUCY Clothing Shop. We appreciate your business and look forward to serving you again!