Frequently Asked Questions (FAQ)

Product Questions

What types of products does LUCY Clothing Shop offer?
We offer a wide range of fashion items including Accessories, Bottoms, Denim, Dresses, Jumpsuits, and Tops.
Are the products available in all sizes?
Yes, we strive to offer a variety of sizes to cater to different body types. Please check the product description for available sizes.
How can I find the latest trends on your website?
Our website is regularly updated with the latest fashion trends. You can browse through our categories or check out our new arrivals section.

Returns and Exchanges

What is your return policy?
We accept returns and exchanges within 15 days of receiving your order. Please ensure the items are in their original condition with tags attached.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details.
Will I receive a refund for the shipping cost?
Shipping costs are non-refundable. However, if the return is due to a defect or error on our part, we will cover the return shipping costs.

Account and Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Can I change my account information?
Yes, you can update your account information by logging into your account on our website.

Shipping and Delivery

What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, and Free Shipping via EMS for orders over $50.
How long does it take to process and ship my order?
Orders are processed within 1-2 business days. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship worldwide except for some remote areas in Asia and other regions.
Can I track my order?
Yes, you will receive a confirmation email with tracking information once your order is on its way.

Customer Support

How can I contact customer support?
You can reach our customer service team at [email protected] for any inquiries or assistance.
What are your customer support hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM PST.

Thank you for choosing LUCY Clothing Shop. We are committed to providing you with a seamless shopping experience!